FAQs • Orange, TX • CivicEngage

What is an Insurance Services Office (ISO) rating?

The Insurance Services Office (ISO) classifies communities from 1 (the best) to 10 (the worst) based on how well they score on the ISO Fire Suppression Rating Schedule. This grades features such as water distribution, fire department equipment, manpower, and fire alarm facilities.

The City of Orange is currently classified as an ISO Class 2.

Most U.S. insurers of home and business properties use the ISO’s PPC in calculating premiums. Generally, the price of insurance in a community with good PPC is lower than in a community with a poor PPC, assuming all other factors are equal.

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Fire Department

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1. How many stations are staffed with firefighters?: The City of Orange Fire Department staffs three fire stations 24 hours per day with full-time firefighters.

2. How can I contact the fire department without calling 911?: The fire department can be contacted by calling the non-emergency number at 409-883-1050 Monday through Friday from 8 am to 5 pm. After hours, please call 409-883-1078.

3. Can I take a tour of the fire station?: To schedule a fire station tour, contact the Orange Fire Department at 409-883-1050.

4. Does the Orange Fire Department host special events?

During the month of October, a fire prevention open house is schedule that allows the community to enjoy an evening at Central Fire Station with activities, food, tours, and much more!

Each year from late November to mid-December, the Orange Fire Department collects new, unwrapped toys at all City of Orange fire stations. The Orange Fire Department gives these toys to local non-profit organizations to distribute within the community.

5. How do I check my smoke alarm?: Press the test button and hold it for a few seconds. If the equipment is working correctly, the alarm will sound and it will automatically stop when you release the button. Alarms should be tested monthly and the batteries should be changed at least twice a year. When you change your clocks, change your batteries. Smoke alarms that are more than 10 years old should be replaced.

6. What if I cannot afford a smoke detector or need assistance with changing the batteries or installing one?: Citizens can contact the Orange Fire Department Monday through Friday from 8 am to 5 pm for assistance at 409-883-1050.

7. Where should smoke alarms be placed in my house?: Smoke alarms should be placed in each bedroom and in the hallways.

8. Should I have a fire extinguisher in my home?: All homes should have a fire extinguisher. Fire extinguishers may be purchased at any hardware or big box store.

9. Where should I keep a fire extinguisher in my home?: Fire extinguishers should be kept in the kitchen are in a space that is readily available.

10. What side fire extinguisher should I have in my home or business?: Either a 2.5 pound or 5 pound ABC extinguisher is best.

11. Should I have a carbon monoxide detector in my home?: If you have an all-electric home, a Carbon Monoxide (CO) detector is not required. However, if you have gas fired appliances a CO detector is strongly recommended.

12. What if I cannot afford a carbon monoxide detector or need assistance changing the batteries or installing one?: Citizens can contact the Orange Fire Department Monday through Friday from 8 am to 5 pm for assistance at 409-883-1050.

13. Can I burn vegetative waste or old building materials on my property?: No, laws in the State of Texas prohibit all outdoor burning within the city limits of any city. The City of Orange does have a burn permit available to contractors or individuals that are clearing property for construction. For details to obtain such a permit, please contact 409-883-1050 for assistance. There is no charge for this permit, but it must be in the hand of the party performing the prescribed burn at the time of the actual burn.

14. How do I become a firefighter?

Requirements for eligibility: